Have a Temporary Rental or BnB?
We check your guests in for you.
Free your time with our 24/7 Check In service.
We hold onto your keys. Once you have a booking, send us the details and we will provide keys to your guests upon them producing a photo ID.
You will recieve confirmation once your guests collect the keys.
Have a Temporary Rental or BnB?
We check your guests in for you.
Free your time with our 24/7 Check In service.
We hold onto your keys. Once you have a booking, send us the details and we will provide keys to your guests upon them producing a photo ID.
You will recieve confirmation once your guests collect the keys.
OUR SUBSCRIPTION PLANS
Drop, pay and go
- Host drops the keys same day or prior with guest name and arriving dates (no key holding)
- One time key exchange
- Photo of ID confirmation once the guest collects the keys
- Provide information and instructions to guide the guest to check-in
- Pay $10 AUD every time the key is dropped at the BnB concierge
Be my guest membership
- Unlimited key exchanges
- Secure key holding for any last minute booking
- Key return service
- Photo of ID confirmation once the guest collects the keys
- Key management system notification send by email every time the key log in or log out
- Provide information and instructions to guide the guest to check-in
- Invoice is sent at the end of the month
Drop, pay and go
- Host drops the keys same day or prior with guest name and arriving dates (no key holding)
- One time key exchange
- Photo of ID confirmation once the guest collects the keys
- Provide information and instructions to guide the guest to check-in
- Pay $10 AUD every time the key is dropped at the BnB concierge
Be my guest membership
- Unlimited key exchanges
- Secure key holding for any last minute booking
- Key return service
- Photo of ID confirmation once the guest collects the keys
- Key management system notification send by email every time the key log in or log out
- Provide information and instructions to guide the guest to check-in
- Invoice is sent at the end of the month
Why Choose Our Melbourne Concierge Services
Choosing Be My Guest for your Concierge Service Melbourne needs offers unmatched convenience and personalized assistance, ideal for temporary rentals or BnBs. Our 24/7 Check-In service handles guest arrivals and key exchanges, freeing up your time. Simply send us booking details, and we’ll manage the rest, including photo ID verification and key handover confirmation.
We offer flexible plans: the “Drop, Pay, and Go” plan at $10 AUD per key drop, including same-day key drop-off and one-time exchange, and the “Be My Guest Membership” for unlimited exchanges, secure key holding, and a comprehensive key management system with monthly billing. Trust Be My Guest for a seamless and luxurious concierge experience in Melbourne.
Why Choose Our Melbourne Concierge Services
Managing guest arrivals can get messy when flights are delayed, cleaners are still finishing, or you cannot get to the property on time. Be My Guest gives short stay hosts a practical local handover point near Southern Cross Station, so guests know exactly where to collect keys.
We can hold your keys securely, confirm photo ID, provide check in instructions, and notify you once collection is complete. For one off bookings, use Drop, Pay and Go. For regular hosting, our membership plan covers ongoing key exchanges and key management. This keeps the check in process clearer for you and easier for your guests.
We ensure your guests have a smooth experience with our personalized check-in
Properties We Manage
Best Clean City Apartment + Carpark
Relax in this beautiful and comfortable apartment in the heart of Melbourne CBD. Features include pool, sauna, and complimentary parking on premises.
Central Location Apartment
Modern apartment steps from Southern Cross Station. Surrounded by Coles supermarket, shopping outlets, and a variety of restaurants and cafés.
Modern Comfort Apartment + Carpark
Dreamy fully equipped apartment across from Southern Cross Station. Includes Netflix, swimming pool, sauna, gym, and complimentary tea and coffee.
Bright Cityview Apartment + Carpark
Kick back and relax in this calm, stylish space. Modern apartment in Melbourne CBD with pool, sauna, and gym access. Within the Free Tram Zone.
Soho – Breathtaking View + Free Parking
Beautiful apartment with breathtaking harbour and bay views. Located on Spencer Street across from Southern Cross Station with easy walkability.
We ensure your guests have a smooth experience with our personalized check-in
How to find us?
Your belongings are safe with us, we are conveniently located aross Southern Cross Station from where you can take the Skybus to the airport and trains..
- Shop 3/200 Spencer St, Melbourne VIC 3000
- 9:00 a.m. - 18:00p.m
- Monday to Sunday
FAQs
Yes. Be My Guest can check in your Airbnb or short stay guests in Melbourne by holding your keys, confirming guest details, checking photo ID, handing over the keys, and providing check in instructions. This is useful when you cannot meet guests in person or manage late arrivals yourself.
You drop the keys with Be My Guest before the guest arrives, along with the guest name and arrival dates. When the guest comes in, they show a photo ID, collect the keys, and receive the check-in details you have provided. You then receive confirmation once the keys are collected.
Yes. Guests can store luggage with Be My Guest before their Airbnb check in if they arrive early or want to explore Melbourne without carrying bags. The store is located at Shop 3/200 Spencer St, Melbourne VIC 3000, across from Southern Cross Station.
Yes. The Drop, Pay and Go option is made for one time key exchanges. You can drop the keys on the same day or before the guest arrives, then pay $10 AUD each time a key is dropped for collection.
Yes. Guests can collect keys from Be My Guest at Shop 3/200 Spencer St, Melbourne VIC 3000, across from Southern Cross Station. This location is convenient for guests arriving by train, SkyBus, or staying in Melbourne CBD.
A lockbox can work for simple self check ins, but a key exchange service gives you more control. Be My Guest can confirm photo ID, hand over keys in person, provide check in instructions, and notify you when the guest has collected the keys. This is often better for hosts who want a cleaner record of each handover.
Yes, guests can collect keys from a separate location as long as the process is clear before they arrive. Be My Guest gives hosts a central Melbourne pickup point near Southern Cross Station, which can be easier than asking guests to meet someone at the property or search for a hidden lockbox.
Yes. Be My Guest asks guests to produce a photo ID before handing over keys. The service also includes photo ID confirmation once the guest collects the keys, so hosts have a clearer record of who picked them up.
